The Welcome Bonus is only valid in casino games (for example slots, roulette, live casino) on www.videoslots.com.You can play Blackjack, Roulette and Video Poker – but note that these games will generate a lower contribution to your Welcome Bonus conversion (10% of the wagered amount rather than 100% in the other game categories). Videoslots Skrill withdrawal time: 0-5 hours: Comeon Trustly withdrawal time: 1-2 days: Videoslots withdrawal & cash out time. VideoslotsT & C Apply One. At Videoslots.com, you have one free withdrawal per day with no fee. You can, of course, withdraw more frequent if you would like to. Those withdrawals after the free first one will then come with a charge of € 2.5. We also reserve the right if there is no, or minimal turnover, since the time of the last deposit we might charge a fee of 3.9%.


Declined - This complaint relates to the technical enforcement of the Swedish gambling license and as such needs to be directed to the relevant regulatory authority.

Read our Videoslots Casino Review.

Player's Complaint

where you should only be able to make deposits up to 5000SEK / a week, video slots have instead let me undo my withdrawal via a 'undo withdrawal' button. This has resulted in a loss and deposit of SEK 78,000 more than the Swedish Gaming Act allows. Is there any way to report them and get your money back?

11 Responses

Hi malingr - welcome back!

Cancelling a withdrawal is not the same as a deposit and we would not consider it a breach of this regulation. You would need to consult with the Swedish regulator if you wished to pursue this matter further.



thanks for the feedback. before closing the case, I just want to make it clear that my withdrawn withdrawals are withdrawals that have been processed and paid into my bank account and then returned to the account, but it may still not count within the limit of the deposit rule?

Hi malingr,

Please log into your account, go to the Responsible Gambling section take screenshots of the information and send then through to [email protected].



Hi malinger,

Thank you for your email. However, we need to see the information within the Responsible Gambling section of your account. Please take screenshots of this information and send it through.

I also need you to detail specifically how you can 'undo' a withdrawal that has been processed to your bank months previous?



New Slot Videos 2020

the Swedish gaming law says that all Swedes must have an automatic game limit of 5000 / sec a week it is not under responsible gambling but as a general maximum limit, I sent with the deposit page where information about the maximum limit is in previous documents but will see if I can find the information in English. that you can cancel a withdrawal on video slots means that I can make a withdrawal of winnings that are approved and the money is sent to my bank, for 60 days can cancel the withdrawal and return that money from my bank account to the gaming account again, provided I have money available on my bank account. I will contact you now because I believe that video slots violate the Swedish gaming law and want all deposits that have exceeded the maximum limit / week to be refunded. instead of deposits 5000SEK / week, I have in some weeks been able to refund up to 60 days old winnings of over 20-30000SEK / week to my gaming account. this means transactions from my bank to the gaming account of well over 5000sek / week.

Hi malingr,

So to be clear, you have not set this limit with the operator directly?



No, I have not set my own deposit limit. the Swedish gaming law says casino must have a temporary deposit limit of 5000 a week for Swedish players,they break the Swedish gaming law and therefore I wonder if that is something you can help me with.

Hi malingr,

If this does not relate to the operator's internal responsible gambling policies you would need to approach the Swedish gambling authority to determine whether they feel the actions in question constitute breach of license.

Sorry we could not be of further help.

Free bonus video slots offline


Thanks for the try to helping, i hope we dont need to speak more in the Future ')

I know we'll close the case, and I'm not sure if you're checking out tips. I have the deposit limit due to the gaming law in Sweden and understand that you can therefore not check the case for me this time but it is so that video slots allow customers to undo withdrawals over their own set deposit limits as well, I want to make you aware of it, I do not want that more people will happen to my event (even though I have one on the forced deposit limit by the Swedish government, I have been able to exceed it, and more will happen even if customers set their own limits, and it is contrary to mga's responsible gambling)

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New costumers only | 7 days to claim spins | 24 hours expiry | 50x wagering|£20 min deposit| 30x wagering on bonus offer, within 30 days | T&C apply | Play responsible | 18+ | begambleaware.org

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Making a deposit or withdrawal at VideoSlots is involves a simple yet specific process. It is important for you to get to know this process because if you skip a step or fail to complete the requirements, that might compromise your money. After all, if you played long and hard to accumulate your winnings, you do not want to compromise that.

What you need to know when withdrawing at VideoSlots

After your winning has accumulated, you probably would want to withdraw them already. The minimum withdrawal is £20.00 while the maximum is £10,000. You have one free withdrawal each day. If you make more than one withdrawal, you will have to pay a fee of £2.5.


Below is part of Videoslots T&C. Read full version here.)

  • 11 Welcome Spins at first deposit
  • You will receive 11 welcome spins in a random game upon first deposit.
  • You have 7 days to activate the bonus, once activated welcome spins must be used within 24 hours.
  • Deposit required to play.
  • All winnings from the Welcome Spins are wager free
  • There is no maximum cash-out
  • You must be 18 or over to play and 21 in countries where that is the minimum age by law.
  • Play Responsibly.

100% deposit bonus up to £200

• We will match your deposit up to £200 on your first deposit.
• £10 minimum deposit required.
• You are required to wager the bonus amount 20 times before you can withdraw the bonus funds.
• You can forfeit the bonus and take the winnings and paid out bonus funds. Only the remaining balance of the bonus which has not yet been released will be forfeited
• Bonus will be paid out in 10% increments to your cash account.
• Jackpot games do not contribute to the conversion.
• Maximum bet per spin is either 50% of your deposit up to £20.
• You must be 18 or over to play and 21 in countries where that is the minimum age by law.
• Play Responsibly.

£10 extra cash on your first deposit

• You will receive £10 bonus cash from us when you make your first minimum deposit of £10.
• You are required to wager the bonus amount 25 times before you can withdraw the bonus funds.
You must be 18 or over to play and 21 in countries where that is the minimum age by law.
Play Responsibly.


To initiate the withdrawal, you can go to the tab “Accountslip” – which can be found on your profile. Look for the button with the text “Withdraw.” Before you can finalize your withdrawal, you need to verify your account by uploading the required documents on a list (Proof of Identity, Proof of Address, etc). These can be uploaded under the “Documents” tab that can also be found on your profile.

All the withdrawals are processed on a daily basis between 7 am – 11 pm CET. It usually takes 5 business days to complete the bank transfer. The default currency is in Euros. But you can specify one in your account profile to receive your withdrawal in that currency.

Video Slots Withdrawal Rates

One of the most important concerns that you should have involves security and VideoSlots made sure that you do not have to worry about a thing. They have taken the steps to ensure that all financial transactions are secure and all your personal details will not be compromised in any way. Any data sent is obscured through a sophisticated SSL encryption program that is integrated into their network. There are independent audits being done by eCogra and a monthly report can be seen to show the results of recent random tests.

Making a deposit at VideoSlots

Like other online casinos, a deposit is not needed if you want to play a demo game. However, in order to win real money at VideoSlots, you need to make an investment first. That means you have to deposit real money.

You have several options to make a deposit. Your options include Ecocard, Instadebit, Neteller, MasterCard, Poli, Skrill, Paysafecard, Siru, Trustly, Ukash, Zimpler, Visa, UsemyFunds, PugglePay, and SMSBill. To view your options, you need to click on the button in the upper right corner of the page that says “Deposit.” You can also go to the tab “Accountslip” to access the same “Deposit” button. You choose among the options you will see. Take note that some of the deposit options will require a fee (e.g. SMSBill charges £2.35).

After making a choice, you need to fill in the required information and then complete the deposit. The currencies that you can deposit includes EUR, USD, GBP, NOK, SEK, AUD, and CAD.

When making a deposit through your credit card, you need to input certain information like the credit card number, CVC code, expiry date, and the amount that you want to deposit. There is a minimum deposit requirement of £10.00. VideoSlots offers a welcome bonus that can go as high as £200.00 – but that depends on how much you will initially deposit. You can also include a bonus code – if you have one.

Video Slots Withdrawal Rules

Take note that if you used a debit card to make a deposit, you should receive a verification code. If you haven’t received it, you need to check the number you entered in your profile – including the country code. If not, then contact support – which is fairly easy because they have a live chat through the website. They also have representatives who call back or send an email within 12 hours.